At The Wear Waves, we strive to provide premium quality leather shoes with complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.
1. Eligibility for Returns & Exchanges
✔ Timeframe: You can request a return or exchange within 7 days of receiving your order.
✔ Condition: The product must be unused, unworn, and in its original packaging with all tags intact.
✔ Proof of Purchase: A valid order number or receipt is required for processing returns or exchanges.
2. Non-Returnable & Non-Exchangeable Items
🚫 Customized or personalized products
🚫 Items that show signs of wear, damage, or alterations
🚫 Items without original packaging or tags
3. How to Request a Return or Exchange
Contact Us at thewearwavesofficial@gmail.com or WhatsApp us with your order details.
Specify the Reason for return/exchange (wrong size, defective item, etc.).
Send the Product back to our return address (provided upon approval).
Inspection & Approval: Once received, our team will inspect the product and process the return or exchange within 5-7 business days.
4. Refund & Exchange Process
🔄 Exchange: If the requested size or design is available, we will ship it to you.
💰 Refunds: Refunds (if applicable) will be processed via the original payment method within 7-10 business days after approval.
🚚 Return Shipping Costs: Customers are responsible for return shipping charges unless the item received was damaged or incorrect.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with photos as proof. We will arrange a free exchange or replacement as quickly as possible.
For further assistance, reach out to us at:
📧 Email: thewearwavesofficial@gmail.com
🌐 Website: https://thewearwaves.com/
Thank you for choosing The Wear Waves – Where Quality Meets Comfort!
